Shipping Information

Shipping within the USA
Our normal shipping cost within the US is $8 for your entire order (except for harps). If you are ordering a very light-weight item, you may have a choice of $3 for First Class.

We usually ship items within 24-48 hours. Many orders are shipped the same day we receive the order. However, please be aware that items ordered Friday through Sunday may not ship until Monday or Tuesday (especially UPS orders). Please keep this in mind when requesting rush delivery service.

Except for heavy items, you will normally have a choice of either UPS or Postal Service shipping. 
UPS can NOT be sent to a P.O. Box address, so be sure to give us a street address if choosing this option. UPS orders are trackable, and you will be given a tracking number in the e-mail confirming that your order has been shipped.  Packages shipped through the Postal Service are not trackable.

Strings and other light-weight objects
If you are only ordering a few strings, or other very light-weight objects, you may have a choice of $3 for First Class when your order is complete. If you do not see this option, then your order is too heavy for First Class, and will be shipped by Priority Mail or UPS at $8.

Harps
Harps are large and delicate items. Before we ship a harp, we will contact you to verify the order and make sure the arrangements for the shipping of the harp are correct.  If you are placing an order for a harp, and you see a message saying that "no shipping methods are available," this just means that we need to speak with you about your shipping options.  You can still complete your order on line.  Or you can e-mail or call us. We will then calculate the shipping costs for you before we ship your harp.

Shipping to Countries Outside of the United States (including Canada)
We ship worldwide. Packages being shipped out of the United States are usually shipped within 2-3 business days. For most orders, you will see the available shipping methods and shipping prices when you get to the payment page in check-out. You can then select the option that is best for you.

If your online order states shipping as $0.00, or if it says "unable to calculate shipping costs," that means that our website was unable to figure out the correct shipping costs for your order. If this happens, we will calculate the shipping costs AFTER we have received your order, based on what you have purchased and your location. We will then email you with the shipping total and wait for your approval by email before shipping your order.

For international orders, The Sylvia Woods Harp Center takes no responsibility for taxes, tariffs, or duties that may be incurred.  There may be an additional charge by your country's customs office when your package arrives.  Unfortunately we have no way of knowing whether this charge will apply, or what it would be if it does.

Contact Us
As always, please feel free to contact us at anytime (800) 272-4277 or (818) 956-1363 with questions or concerns. it is our intention to make your shopping experience as pleasurable as possible.