Shipping Information
Shipping costs
Our shipping costs vary depending upon the weight of your order and the shipping destination. Most items are shipped from either Minnesota or Hawaii. A few items are drop-shipped from the manufacturers in various states.
We usually ship items within 1 to 3 business days. Please be aware that orders placed Friday through Sunday may not ship until Monday, Tuesday, or Wednesday.
Orders shipping to an address in Hawaii or Minnesota are subject to state GET or sales tax.
When ordering through our website, you will be given a choice of shipping methods with their costs before we ask for your payment information. At that time, you may either choose one of the shipping options and proceed through check-out, or change or cancel the order. Your card will not be charged until after you complete the entire check-out process.
Shipping within the USA
Estimated delivery times
Media Mail: 3 to 15 business days
First Class Mail: 2 to 5 business days
Priority Mail: 2 to 3 business days
UPS: 2 to 5 business days
PLEASE NOTE: Due to Covid-19, packages are often taking much longer to arrive than normal.
During the Christmas rush, all packages may take a few additional days.
Customers in Puerto Rico, Guam, and other U.S. Territories should select "United States" as the country in their address.
Harps
All harp shipping prices are listed on the bottom of the harp pages, except for the Dusty Strings harps with 36 strings. Email us for a quote on the shipping for these harps.
The only harps that we ship outside of the U.S. are the Harpsicle series. Email us for a shipping quote for international Harpsicle orders.
Shipping to countries outside of the United States
A few products have copyright and licensing restrictions that prohibit us from shipping them outside of the U.S. If you see this icon, we cannot ship that product to you if you are outside of the United States. Our apologies for the inconvenience.
If you are in the UK or the EU, please see the "Important Information for Customers in the UK and the EU" section below.
Our international orders are usually shipped through the United States Postal Service. Packages being shipped out of the United States are usually shipped within 2-3 business days. You will see the available shipping methods and shipping prices before we ask for your payment information. At that time, you may either choose one of the shipping options and proceed through check-out, or change or cancel the order. Your card will not be charged until after you complete the entire check-out process.
The Sylvia Woods Harp Center takes no responsibility for taxes, tariffs, or duties that may be incurred. There may be an additional charge by your country's customs office when your package arrives. Unfortunately, we have no way of knowing whether this charge will apply, or what it would be if it does.
International First Class Mail can only be used for packages under 4 pounds in weight.
PLEASE NOTE: Due to Covid-19, international packages are taking much longer to arrive than normal. Some are taking up to 4 months to be delivered. Please contact us before you place your order if you have any questions.
Estimated delivery times
International First Class Mail: Usually 2 to 4 weeks - but can take up to 6 weeks
International Priority Mail: 8 to 10 business days
International Express Mail : 5 business days
Important Information for Customers in the UK and the EU
Due to the new 2021 VAT rules, we are no longer mailing physical products such as printed books, sheet music, and harp accessories to the EU or the UK.
You will need to remove these items from your cart to complete the check-out process.
PDFs and mp3 downloads are OK!
Since you will be downloading PDFs and mp3s, these are fine. Add as many as you'd like to your cart!
We apologize for this inconvenience.
If you have any questions or need help, please email sylvia@harpcenter.com and let her know where you live and what you are trying to order. She might have some alternate suggestions for you.
Contact us
Please feel free to contact Sylvia at anytime at 808-212-9525 or email sylvia@harpcenter.com with questions or concerns. It is our intention to make your shopping experience as pleasurable as possible.