Frequently Asked Questions (FAQs) about PDF Downloads
- What is a PDF?
- What music can I buy as a PDF?
- How do I know if I am ordering the printed copy or a PDF?
- How do I download my PDF?
- What is my order id, and how do I find it?
- What if I don't get my email confirmation?
- Why should I have an account on harpcenter.com?
- How do I save and print a PDF?
- I've printed my PDF but it has funny arrows and weird symbols on it. What do I do?
- Why does your site say my PDF has expired?
- I no longer have the computer or device where I downloaded my PDFS in the past. Can I download them again?
- Can I print extra copies of the PDF?
What is a PDF?
A PDF is an alternative way to purchase printed music. Instead of buying a printed book or piece of sheet music to be mailed to you, you can purchase the music as a PDF file that you will print on the printer attached to your computer. PDFs can also be uploaded to your iPad using a program such as ForScore.
What music can I buy as a PDF?
Everything that was written or arranged by Sylvia Woods is available as both printed music and PDF on this site.
Music written by other people is generally only sold as printed music OR as a PDF on this site: not both.
How do I know if I am ordering the printed copy or a PDF?
If you look at the cover images on this site, they indicate the version(s) of the publication.
For example, cover images with a big red "PDF" icon on them are only available as a PDF on our site. You will download these PDFs and print them on your computer.
Publications that are only available as printed books or sheets that we will mail to you have blue "Book" or "Sheet" icons on the cover image.
(A few books have no icon on the cover; these are printed books, and NOT PDFs.)
Most of Sylvia Woods' publications are available in both printed and PDF formats.
Some also have optional companion CDs or mp3s, as well.
After you place the products in your shopping cart, be sure to check the cover images to be sure you're ordering the format that you want.
How do I download my PDF?
An order confirmation will be emailed to you a few minutes after you place your order. The following information will be at the bottom of the email:
Your electronic products are now available for download. Please download them immediately and save them to your computer, as they expire after 30 days due to copyright restrictions.
Please click here to visit the Electronic Delivery section of the site or go to www.harpcenter.com/electronic_delivery_login
You'll be asked to enter the order id, billing zip code and email address for this order.
Or, if you have an account on our website you can easily access all of your downloads in the My Account section.
What is my "order ID" and how do I find it?
Your Order ID is in the subject line of the confirmation email. For example:
Sylvia Woods Harp Center Order Confirmation #12345.
It is also shown in large, bold print near the top of the email, directly above your Billing Information.
Order ID: 12345.
What if I don't get my email confirmation?
A confirmation email is automatically sent to you from firstname.lastname@example.org as soon as you place your order.
The #1 reason why customers don't get the confirmation email is that they mistyped their email address in their order. So please be sure you double-check your email address when you place your order!
Depending on the settings that you have set in your email account, the email may have ended up in your spam folder. If you find it there, mark it as "not spam" and forward it to your in-box.
We have found that it can sometimes take several hours for the confirmation to arrive in the in-boxes of some international customers. So if you don't find it immediately, and it isn't in your spam folder, please wait a few hours before contacting us.
IMPORTANT NOTE FOR PAYPAL USERS: If you pay through PayPal, your order confirmation email will be sent to the email that is associated with your PayPal account.
If you still don't see your confirmation email, please email email@example.com and we will be happy to help you.
Why should I have an account on harpcenter.com?
If you set up an account on harpcenter.com, you can easily download your PDFs even if your confirmation email gets "lost in cyberspace."
You can create an account here.
How do I save and print a PDF?
We suggest you make a folder on your computer for music PDF downloads, and save them there. Be sure to save it to your computer BEFORE you try to print it. We highly recommend that you use either Adobe Acrobat or the free Adobe Reader to view and print you PDFs.
I've printed my PDF but it has funny arrows and weird symbols on it. What do I do?
When you print your PDF, the music should look like professionally printed music. It shouldn't contain arrows, or other strange symbols. If the music looks strange, this usually means that there is a problem with your browser or your PDF software. Be sure your browser is updated to the latest version. You can also try a different browser. As mentioned above, we recommend that you use either Adobe Acrobat or the free Adobe Reader to view and print your PDFs.
Why does your site say my PDF has expired?
Due to copyright restrictions, all PDFs expire after 30 days. This just means that you need to download it before the 30-day expiration date. Once you have saved the PDF to your computer, it will always be there, and will not "expire."
So, please download your PDF as soon as possible after you place your order. You will no longer be able to download it after 30 days.
If your PDF has expired, and you still need to download it, please contact us at firstname.lastname@example.org and explain the situation. We will do what we can to help you.
I no longer have the computer or device where I downloaded my PDFS in the past. Can I download them again?
You are responsible for saving and backing up your PDFs in a secure location. You cannot re-download them after 30 days. If there is a problem, please contact us at email@example.com and explain the situation. However, it is your responsibility to keep your PDFs safe. We also suggest that you print out the music, so you'll always have a "hard copy" available.
Can I print extra copies of the PDF?
Just like with regular printed music, it is fine to make copies for your own use. For example, many harpists make up multiple notebooks for their gigs: one for Christmas, one for weddings, etc. This is perfectly legal, as long as you personally purchased the book or PDF.
However, it is ILLEGAL to print copies of the music for students, friends, or other musicians. They should purchase their own copies.
It is also NOT legal to upload music to websites or social media.
As is written on the PDFs:
Your respect of the copyright laws will help support the musicians and arrangers who created this work, and will encourage more harp music to be produced in the future. Please do not make multiple copies to pass on to others. You can help keep downloadable harp music viable and available by encouraging your students, friends and relatives to purchase their own copies. Thank you for your assistance in this endeavor.
If you still have questions or problems with your PDF, please email firstname.lastname@example.org and I will be happy to help you.